FAQs

Q. WHAT ARE YOUR NORMAL HOURS ?

Our website is available 24 hours. Our Office is open from 9:30am - 4:30 pm we are closed public holidays and Weekends  

Q. i HAVEN'T RECEIVED A CONFIRMATION EMAIL?

All orders that have been placed successfully will receive an email with confirmation information. We recommend you check your spam folder if nothing is showing there, please check your email address was typed correctly when you placed the order. If all this has been checked please email us via the contact us 

Q. HOW CAN I MAKE A CHANGES OR CANCEL MY ORDER ?

Changes to the contents can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment.  If you have selected the incorrect products, or amounts please contact us and we can help you. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please call Customer Service immediately. Please note, even at this time we are unable to guarantee successful cancellation of the order (as manufacturing may have already started) and advise that you please check your order carefully before you confirm.


Q. DO THESE SIGNS COME PAINTED ?

No, they come raw and unpainted so you can have the fun of doing it yourself and save on labour charges.


Q. HOW WIDE ARE THE 1 MT LETTERS ?

Depending on the letter and the font some of the letters can be as wide as 1mt or more, they are quite a bold statement. 


Q. I HAVEN'T RECEIVED MY ORDER YET ?

Most of our orders take a minimum of  7-10  business days ( off Peak times ) 10-15 business days (Peak times august - December  ) to be made once your payment has been cleared, so bank deposit will delay this process by up to 5 days, Paypal payments can be instant, except for e-cheque. Then when it is ready to be shipped you will receive a generic email saying your order has  either been shipped or ready to be collected please check your spam if you haven't received any confirmation emails , you will also receive an email from either Fastway or Aust post (check your spam) with a tracking number for your item, please track your item before contacting us, if then you have done all of the above then please contact us

Q. CAN YOU DO URGENT ORDERS ?

Yes we can do urgent orders an additional charge will apply. this also does not include the postage time or the cost, We need to asses each situation and during busier times. No Urgent orders will be processed Nov - Dec. Please email us first before you put your order in. If you would like your signs sent express post we can also do this but there is also an additional charge for this service. starting at 15.00

Q. DO YOU HAVE A SHOP ?

No. we are purely online

Q. WHAT DOES IT MEAN WHEN YOU SAY 60 CM, 80 CM,  IS THAT THE LENGTH ?

No it means the height, of the first capital, and all letters that have tails. All signs are made with a capital letter at the beginning, and the capitals are what determines the size, so if you want a sign that is 20cm then the rest of the letters are to scale eg 20cm for the caps and approx 10-15 cm for lower case, so if you order all lower case 20cm they will be approx 10-15cm only. The lengths vary with the length of the name and the fonts, fonts such as traditional and elegant can be very long so consider this when ordering 30cm signs, NB . if you order all lower case it will still be determined by the capitol. 

 

Q. HOW DO THE BIG LETTERS STAND ?

All our free standing signs are made from 18mm thick MDF, We do send them with little removable feet that allow them to stand. Some of the letters may have an additional bar on the base. We also flaten the bottom of some of the rounded letters 

Q. DO YOU SHIP OVERSEAS ?

No we only ship to Australia, due to the cost of shipping out of Australia.
FAQs | Funky Letters ... ... ...